Shipping Policy

Order handling time

  • Orders typically take 1-2 business days to process before shipping.
  • You will receive an email notification with a tracking number when your order ships.
  • If you experience any unusual delays in processing, we will notify you via email.

Transit time

  • US Shipping:

    • Estimated transit time: 5-8 business days.
    • Shipping fee: $3.40
    • Please note that we do not currently ship to US military bases.

  • International Shipping:

    • Unsupported.

Taxes

  • We do not collect taxes on orders.
  • Customers may be responsible for any taxes or duties charged by their region upon package arrival.

Shipping Delays

  • If your package does not arrive within the estimated delivery time, please contact our customer support team at [email protected].
  • We will issue a full refund for any package that takes longer than 30 days to arrive.

Lost or Undelivered Packages

  • If your tracking information shows “delivered” but you have not received your package:
    • Please check around your property as packages may be left in secure locations.
    • Contact the shipping carrier for further assistance.
    • If the issue persists, contact our customer support at [email protected].

Incorrect or Incomplete Addresses

  • We are not responsible for packages undeliverable due to incorrect or incomplete shipping addresses provided by the customer.
  • Please double-check your shipping address during checkout.
  • If you notice an error, contact us immediately at [email protected], however, we cannot guarantee changes can be made if your order has already shipped.

Refused or Undeliverable Packages

  • If a package is returned to us due to customer refusal or multiple failed delivery attempts, Malusta.com reserves the right to cancel the order and may withhold refunds.

IMPORTANT NOTES

  • Delivery times may be longer during peak seasons or due to unforeseen circumstances.
  • We always aim to provide accurate shipping information but cannot be held responsible for delays caused by shipping carriers or customs.